Figs Returns and Exchanges: A Comprehensive Guide

Figs, a renowned medical apparel brand, prioritizes customer satisfaction and offers a flexible return and exchange policy. Whether you’re looking to return an item that doesn’t fit or exchange it for a different size or style, Figs makes the process seamless and hassle-free. This comprehensive guide will walk you through everything you need to know about Figs returns and exchanges.

Figs Return Policy

• Return Window: Figs offers a generous 30-day return window from the date you received your order. This ample time allows you to try on your new scrubs and ensure they meet your expectations.
• Conditions: To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. Items that have been worn, damaged, or altered will not be accepted for return.
• Returns for Exchange: If you wish to exchange an item for a different size, color, or style, you can do so within the 30-day return window. Simply follow the same steps as for a standard return, and include the desired replacement item in your return package.
• Return Shipping Costs: Figs does not offer free return shipping. You are responsible for the cost of returning items to Figs. However, they provide prepaid return shipping labels for customers in the United States and Canada.
• Refunds: Once your return is received and processed, you will receive a refund to your original payment method. Refunds are typically processed within 7-10 business days, but may take longer depending on your bank or credit card issuer.

Figs Exchange Policy

• Exchange Window: Similar to returns, Figs allows you to exchange items within 30 days of receiving your order. This timeframe gives you ample opportunity to try on and assess your new scrubs.
• Exchange Process: To initiate an exchange, simply follow the same process as for a return, but include the desired replacement item in your return package. If the replacement item is out of stock, you can choose to receive a full refund or wait until the item is back in stock.
• Exchange Shipping Costs: Like returns, you are responsible for the cost of shipping the exchanged items to Figs. However, they offer prepaid return shipping labels for customers in the United States and Canada.

How to Initiate a Return or Exchange

1. Access Your Order Details: Log in to your Figs account and access your order details. You can find the return and exchange information for your order within the details.
2. Create a Return/Exchange Request: Once you have access to your order details, create a return or exchange request through the Figs website. Provide the necessary information, such as the item(s) you wish to return or exchange and the reason for the return/exchange.
3. Print and Pack Your Return Label: After creating a return or exchange request, you will be provided with a prepaid return shipping label for orders within the United States and Canada. Print the label and securely attach it to your return package.
4. Ship Your Return Package: Drop off your return package at a UPS store or any other shipping location that accepts UPS packages. Remember to retain the tracking number for your return package.

Important Notes

• Sale Items: Sale items are eligible for return or exchange, but only for store credit. You can return or exchange sale items within the 30-day return window, but you will only receive store credit for the purchase price of the item.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact Figs customer service immediately. They will guide you through the return process and ensure you receive a replacement item or a full refund.
• International Orders: Customers outside the United States and Canada are responsible for all shipping costs associated with returns and exchanges. Figs does not offer prepaid return shipping labels for international orders.

Figs Customer Service

If you have any questions or concerns regarding Figs returns or exchanges, you can reach out to their customer service team through the following channels:

• Email: [email protected]
• Phone: 1-855-344-7274
• Live Chat: Available on the Figs website.

Figs is committed to providing a positive customer experience. Their dedicated customer service team is available to assist you with any questions or concerns you may have regarding returns and exchanges.